- Reverse Engineering
- Product Design
On-Site Field Service Support
Many OEM’s don’t have their own onsite service departments and turn to RESET to serve as their support and maintenance partner. We have built a world class field support team that can come to you to fix your equipment or create a preventative maintenance program to avoid break-downs. We are committed to providing an extraordinary customer experience, and our field support team delivers on that promise.
Our field service approach is OEM agnostic—we can repair your equipment, regardless of the platform. Whether you need regular maintenance and repair services, occasional support or recommendations for future service – RESET is your solution.
Listening is what we do best…
Customer service is our top priority, and our field team will always provide professional, in-depth communication. When it comes to your technology, you don’t want surprises. Our field technicians are adept at helping our customers understand where problems are likely to arise in the future, and how to avoid them so you don’t face expensive repairs and production delays.
Think of us as your in-house service team, because that’s how we treat each and every customer. We are committed to building trust through a strong relationship, and the key to building that relationship is understanding YOU and the unique challenges you face.